Orthodontic Treatment Coordinator

We are seeking a dedicated and organized Orthodontic Treatment Coordinator to join our Orthodontic Team. The ideal candidate will play a crucial role in ensuring a smooth patient experience from initial contact through dental/orthodontic treatment completion. This position requires strong Dental service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced dental office environment.

Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

Pay Range: $20.67-$26.88/hour (Based on experience).  This position is eligible to earn monthly bonues. 

What we provide to you as a CHOICE teammate: 

• Care for your wellbeing and work-life balance
• Fun and supportive team dynamic with events and celebrations
• Excellent compensation and comprehensive benefit package
• Medical, Dental, Vision, Prescriptions, Life insurance, 401K Matching
• Paid Time Off (PTO)

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Personal confirmation of all exam, observation, and recall patients
• New Patient appointments to maintain a full productive exam schedule every day
• At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
• Support of the office, doctor, and team members
• Discussion of treatment plan with patients/parents
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
• Schedules contract, records and any follow up appointments needed in Practice Management System
• Maintain and utilize recall system
• Maintaining start conversion percentage goal of 65% per month
• Enter/print/mail patient letters to patients and doctors
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
• Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
• Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
• Prepares contracts - discusses financial arrangements-has responsible party sign
• Explains risks and limitations and has patient sign
• Enters treatment plan in chart/computer
• Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
• Discussing dental benefits when applicable
• Sending pre-estimates and following up with patient
• Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
• Monitoring treatment plans and case acceptance

Education and/or Experience - High School Diploma or equivalent 

• Must have previous front office dental experience
• Able to communicate with patients and their families in detail about orthodontic treatment.
• Bilingual in Spanish, preferred
• Knowledge in treatment case presentation
• Able to make financial arrangements – with case acceptance
• Computer literate is a must