Orthodontic Assistant Practice Manager

Summary: The Practice Lead is responsible for training and mentoring staff, billing and collections, acts as the technical support liaison, and assist the Area Manager to support their CHOICE Healthcare office. 

This position will support our orthodontic teams at our Tiny Teeth Phoenix, Goodyear, and Thunderbird offices and be willing to travel to these locations.

At CHOICE Healthcare Services, we give children everywhere a reason to smile!  Our practices across California, Nevada, New Mexico, Arizona and Colorado provide high-quality pediatric dental care that is preventative, affordable, and accessible to all children.  We are proud to provide a gentle approach to pediatric dentistry, orthodontics, and oral surgery.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

STRATEGIC PLANNING

• Practices focus
• Assist in hiring office personnel
• Research demographic of the trading zone
• Assisting in Identify target patients and marketing strategies

STAFFING & SCHEDULING

• Assist in enforcing handbook policies & other notices
• Handle Associate, Team and Patient scheduling
• Roles may be secondary and supportive to HR & Scheduling/ TIVA manager
• Review timecards
• Assist in approving payroll exceptions such as overtime and penalty pay

GENERAL OFFICE MANAGEMENT AND OVERSIGHT

• Processes bill payments
• Opens and distributes mail
• Assists CE tracking for doctors and staff
• Maintains the business practice plan
• Auditing daily charts
• Reviews daily reports
• Reviews daily GAP list reports
• Ensures schedule is booked according to office protocol
• Ensuring scheduled appointments are confirmed at least 2 days prior to appointments
• Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)
• Projects and duties as assigned by Supervisor

ASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS

• Assist with payroll and benefits
• Assist with resolutions on patient and staff grievances guided by the Regional Manager
• Assist with employee office job descriptions and performance reviews
• Assist with employee time sheets, documents tardiness and absences
• Training staff & managing site visits of interns or potential candidates
• Roles may be secondary and supportive to HR manager

BILLING AND COLLECTIONS

• Performs data entry
• Performs banking
• Assists billing
• Assists in collections
• Assists in insurance processing
• Performs related administrative services
• Roles may be secondary and supportive to billing manager

COMPUTER NETWORK SUPPORT LIAISON

• Acts as a liaison to maintenance of computers and computer networks
• Assists IT with technical issues resolution
• Trains and supports users
• Performs educating staff of practice management software updates

Education and/or Experience: 

• High School Diploma or equivalent
• 1+ years of leadership experience within the dental industry
• Orthodontic experience is preferred
• Experience working for a Dental Service Organization is preferred
• Bilingual in Spanish is Required